Posts Tagged “customer service”

Think about that for a moment. Anyone can make a list of job titles they have held, committees they have been on, even positions on local boards or volunteer agencies. But the biggest question to a future employer is what did you actually accomplish?

If you can’t get that across, it doesn’t matter how important the positions were you held. In order to make a lasting impression on an interviewer, they need to understand that you get things done. That you get things done in an efficient manner. That you get things done on schedule or even ahead of schedule.

And after you say that, then you must give a specific example of a problem at your last job, what action you took and most importantly, how the outcome was far better than your Boss had ever expected. The interviewer will remember that specific example and remember you.

As an example, when asked about your customer service skills you could say, “I’m a people person”. Or you could say:

As the Store Manager for Best Products in Hopewell, Va., I received a call one Christmas Eve from a customer about a ride-on toy he had purchased for his 6 year old son for Christmas. It was 8 PM when he noticed that the specialized battery for the car was not in the box. So I told him I would meet him at the store and we would get him the battery. I called my Assistant Manager (just in case this was a set-up) and I headed down to the store. We found the battery in another box and I sent him home, relieved that Christmas wasn’t ruined for his little boy.

Now that is a true story and it sticks much better than “I’m a people person”.

So as you prepare or review your resume, think about what you have specifically accomplished and the results you have produced. Then write that and be sure to share that in the interview. The results will amaze you.

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